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FREQUENTLY ASKED QUESTIONS
Copiers / Fax machine / Fines / Directions /Have items held/ Hours/Internet /Lost or Damaged /Mailing Address / Meeting Rooms /Renew / Request purchase/ Research / Tax forms/ Typing & Word Processing
How do I renew library materials?
There are three ways to renew your library materials:
1. Call the Circulation Department at 259-7753
2. Come to the Circulation desk at either library
3. Use our online catalog(Note: You can renew anything two times -- including videos, DVDs and seven-day books -- as long as these items are not on hold or a browser copy. Also, please be sure to have your card available when you renew by phone or the internet.)
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What are the fines for overdue materials?
Fines for late materials are five cents a day for overdue childrens' books and audio cassettes; ten cents a day for overdue adult books, audio cassettes, and CDs; and fifty cents a day for late videos, DVDs and CD-Roms.
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What do I do if I have lost and/or damaged library materials?
Please come to the Check Out Desk at either location. You will be responsible for the costs of repairing and/or replacing a book, tape, or video and a nominal cost for reordering or recataloging the material if that is necessary. Staff at the Check Out Desk will advise you of the charges. If a lost item is found within 90 days, you will be reimbursed for any replacement costs you paid.
Go to topWhat is the library's mailing address?
Please send mail for either library to the following address:
Williamsburg Regional Library
7770 Croaker Road
Williamsburg, Virginia 23188
Go to topHow do I request that the Library purchase a particular book, video, or other item?
We're happy to receive requests for additions to our collection.
For materials that would be shelved in the adult collection -- books, videos, books-on-tape, music, or even suggestions for new magazine titles -- please come to the Reference Desk. A librarian will fill out a patron request form and pass it on to the librarian in charge of that area. The librarians will look for reviews and other necessary information. Many requests are purchased, and you will be notified when the item arrives. If the librarian chooses not to purchase the item, we can try to borrow it from another library for your use.
Children's materials should be requested at the Youth Services desk.
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How do I find out if something is in, and then have it set aside for me?
How do I reserve an item that is checked out?
If you have access to our online catalog, the first step is to look up the item you would like to borrow. Check the copy status to see if it is "Checked In", and if so, at which of our two buildings. If you do not have access to the catalog, call one of the phone numbers listed below.
If you want the item immediately, call the library where the item resides and ask for the book to be held for you at the Check Out Desk.Williamsburg Library, Scotland Street:
Adult Reference 259-4050, Youth Services: 259-4055
James City County Library, Croaker Rd.:
Adult Reference: 259-7720, Youth Services: 259-7733If you can wait 24 to 48 hours, reserve the item. Choose the building where you would like to pick the item up. When it arrives, you will get a phone call saying the item is being held for you.
If an item is checked out, reserve it and indicate the building where you want to pick it up.
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I need some help from a librarian, can I request that via email?
Absolutely! Try our Ask a Librarian service.
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How do I use Internet?
There are Internet stations at both libraries. The computer use is free and the terminals are first come-first served. Printing from the public computers is 15 cents per page. For information on computer classes at the library, see the information on Internet Training and Volunteers. For our use policies, see Public Internet Policies under Library Services on the web site.
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How do I reserve meeting room space?
See Meeting Room Policies.
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Does the library have copiers and a public fax machine?
The library has copiers at both buildings. Copies are 10 cents per page.
A color copier is available for copying of materials from the Adult and Youth Services Reference Collections. Please ask at either the Youth Services or Reference Desks about this service.
The library does not have a public fax machine. There are a number of local businesses who offer this service listed in the yellow pages under "Fax Transmission Services".
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Can I type something at the library?
The library has a typewriter and word processing computers available at both buildings.
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Does the library have tax forms?
The library carries Virginia and Federal tax forms for individuals.
For more information see the Library Tax Information Page.
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