AARP Tax-Aide 2021

Williamsburg Tax-Aide began free tax service on Wednesday, February 17, with distribution of pre-appointment packages at both the Williamsburg and James City County Libraries.

Because of the high demand for tax service at the Williamsburg Library site, no more packets will be distributed from there, and no more new appointments will be made for that location until March 24th. If you already have a packet but do not yet have an appointment, do not call the Williamsburg Library Tax Aide phone number until the phone line is reopened on March 24. Also, please do not leave voice mails at that number. Appointments already scheduled will be honored.

The James City County Library site will continue to take appointments for now. A limited number of pre-appointment packets will be made available each Wednesday starting at 10 am. Once the supply is depleted, no more packets will be available until the next Wednesday. Packets will not be available on Saturdays. Taxpayers must first complete the forms and questionnaires in the package and gather their tax documents, social security cards, and photo ids in order to request an appointment.

Counselors will be available for the James City County Library site from 10 am to 2 pm Monday through Saturday to schedule appointments (757.603.3874). Voicemail messages for appointments left between 10 am and 2 pm M-Sa will be responded to in the order received.

Packets and appointments are limited due to the COVID pandemic. Picking up a pre-appointment package does not guarantee an appointment will be available. No walk-in appointments will be permitted this year. We sincerely regret that we will not be able to serve as many taxpayers as we have in prior years.

Those needing alternate options for tax filing may wish to check to see if they are eligible to use one of the IRS’s Free File Online Options.

All appointments will take place in-person with the following health and safety precautions in place:

  • Masks are required for staff, volunteers, and patrons.
  • Plexiglass barriers will be in place in the appointment area.
  • There will be a mandatory temperature check at the entrance to the appointment area.
  • The pre-appointment packages include a health screening form.
tax forms and hands

About the AARP Program

Tax-Aide is sponsored by the AARP Foundation and is the largest free, volunteer-based tax assistance and preparation program in the U.S. AARP Foundation Tax-Aide provides in-person and remote tax preparation help to anyone, free of charge, with a special focus on taxpayers who are over 50 and those who have low to moderate income.

More than 36,000 volunteers provide taxpayers in nearly 5,000 communities with free tax preparation and filing services. Tax-Aide volunteers are trained and IRS-certified every year to make sure they know about and understand the latest changes and additions to the tax code.

Additional information about this AARP free tax-aid service can be found at