How will I know when my items are due?

When you check out any physical items, you can choose to get a receipt with the printed due dates of your materials. The library will also send reminders when your library materials are coming due or overdue. Courtesy reminders of upcoming due dates are sent by email or text. Overdue notices are sent by email, text, or phone.

You can check the due date(s) of your items at any time, as well as update your notification preferences, by logging into
My Account.

Once your materials are 39 days overdue, you will receive a bill with replacement charges for the item(s). Please review the Holds/Renewals page for information about loan periods for library items.

What happens if I return something late or lose an item?

WRL does not charge daily overdue fines for WRL materials, so there are no charges for any item you return late, once you return it.

Items not returned more than 39 days after their due date are considered lost. A replacement charge for the cost of lost items plus a $3 processing fee per item will be added to your account. You cannot place holds, renew, or check out any physical library material if you have fees totaling $30 or more on your account.

If the lost materials are returned, the replacement charges will automatically be cleared from your account. You will still owe the processing fees for each item that was lost on your account. WRL will refund any fees paid when a lost item(s) is returned within 60 days of payment, in good condition, and with proof of payment. Processing fees are not refundable.

The library is not able to accept replacement items purchased by users.

What other fees may get added to my account?

· Lost Item Processing fee: $3 for most items, $5 for Learning to Go items, $20 for wifi hotspots, $10 for interlibrary loan items

· Interlibrary loan items do have overdue fees attached of $.50 a day

· Collections Processing fee – $10 per account if balance is over $50 after 60 days overdue

How can I make a payment?

You can pay using the following methods:

· Pay online by logging into My Account.

· Cash and credit (Visa, Mastercard, and Discover) payments are accepted at the Circulation desks at any WRL location.

· Pay by check. Checks must be made out to Williamsburg Regional Library. Please be sure to reference your library barcode number in the notes section. Checks can be given to a staff member or mailed to:

Williamsburg Regional Library Attn: Circulation Department, 7770 Croaker Road, Williamsburg, VA 23188

What happens if the charges aren’t paid?

If you are unable to return the items or pay for replacement, please contact us to discuss your options.

Effective January 15, 2022, library accounts of users with an unpaid balance of $50 or more for longer than 60 days will be submitted to WRL’s vendor, Unique Management Services,. Unique Management Services will contact you on our behalf until arrangements are made for repayment or return of overdue materials.

If you are unable to pay charges on your account, please speak to staff about your options. Contact us online, visit any open location or contact the Circulation Director, Alicia Phinney 757-741-3353 or via email aphinney@wrl.org.