Introducing: WRL To-Go

The touch-less curbside hold pickup service you have been enjoying will continue even after we reopen out buildings. We have updated our schedule and some of the details slightly. See the info below. 

How does it work?

Please note: Appointments are offered on a first come, first serve basis. There are a limited number of appointments available each day.

  • Due to volume of holds, there will be 1-2 hours of lead time on appointments
  • The hold period for materials has been extended to 10 days to give you greater scheduling flexibility
  • As a courtesy, curbside materials that are not picked up will be placed outside on the following day (except Sunday). After that, items will be checked in and reshelved.

Reserving items

  1. Place items you’d like to check out on hold through our catalog or app.
  2. Once your holds are available, you will receive a notification by either email, text, or phone (you’ll specify how you want to be notified at the time of placing the hold).
  3. Next, use our online booking calendar or call or text us (phone: 757.741-3300, option 1; text: James City County Library, 757.505.7478; Williamsburg Library, 757.505.7898) to set up your curbside pickup appointment (Please note, you will need your library card number to place a curbside appointment). Curbside hours are:
    • M, W, Th, F – 10 a.m – 4 p.m.
    • Tu – 10 a.m. – 6 p.m.
    • Sa – 10 a.m. – 1 p.m.

Picking up items

  1. On the day of your appointment, arrive close to your pickup time and park in the parking lot, then walk to the pickup area – there will be signage pointing you in the right direction. If you don’t know your library card number, you’ll need to have your card with you for this step.
  2. Pre-bagged items will be placed on carts at the main entrance of both buildings and placed in alphabetical order by last name.
  3. Locate your bag(s), which will include the first four letters of your last name and the last four numbers of your library card barcode. Double-check your number so you don’t accidentally take someone else’s bag!
  4. Pickup times are staggered to minimize your chances of coming into contact with other people, but if you are at the pickup area at the same time as someone else, please remember to maintain social distance of at least six feet.
  5. Please keep in mind that library staff will not be present at the pickup area, as we are trying to maintain social distance. If you need assistance, please call the appropriate contact number listed to the right.
  6. Head home and enjoy your materials!
kids in a car

Choose the location and date you want to come,
click the Register button, and fill out the form.
You’ll need your library card when making an appointment.

For help or questions, please contact us:   

Williamsburg Library

  • Phone: 757.741.3300, option 1
  • Text: 757.505.7898

James City County Library

  • Phone: 757.741.3300, option 1
  • Text: 757.505.7478