Use WRL To-Go to pick up your holds

Don’t have time to come in the buildings? We have you covered. WRL To-Go is our touch-less curbside hold pickup service. See our schedule and the details below. 

How does it work?

Reserving items

  1. Place items you’d like to check out on hold through our catalog or app.
  2. Once your holds are available, you will receive a notification by either email, text, or phone (you’ll specify how you want to be notified at the time of placing the hold).
  3. Next, use our online booking calendar or call or text us (phone: 757.741-3300, option 1; text: James City County Library, 757.505.7478; Williamsburg Library, 757.505.7898) to set up your curbside pickup appointment (Please note, you will need your library card number to place a curbside appointment).
  4. Curbside service is available M-Sa from 10 a.m to 4 p.m.

Picking up items

  1. On the day of your appointment, arrive close to your pickup time and park in the parking lot, then walk to the pickup area – there will be signage pointing you in the right direction.
  2. Pre-bagged items will be placed on carts at the main entrance of both buildings and placed in alphabetical order by last name.
  3. Locate your bag(s), which will include the first four letters of your last name and the last four numbers of your library card barcode. Double-check your number so you don’t accidentally take someone else’s bag!
  4. Pickup times are staggered to minimize your chances of coming into contact with other people, but if you are at the pickup area at the same time as someone else, please remember to maintain social distance of at least six feet.
  5. If you have questions or can’t locate your bag you can call the main phone number 757.741.3300, option 1 or come inside and a library staff member will be able to assist you.
  6. Head home and enjoy your materials!

Please note: As a courtesy, curbside materials that are not picked up will be placed outside on the following day (except Sunday). After that, items will be checked in and reshelved.

kids in a car
Book Your Curbside Appointment

Choose the location and date you want to come,
click the Register button, and fill out the form.
You’ll need your library card when making an appointment.

For help or questions, please contact us:   

Williamsburg Library

  • Phone: 757.741.3300, option 1
  • Text: 757.505.7898

James City County Library

  • Phone: 757.741.3300, option 1
  • Text: 757.505.7478